VideoCaps Privacy Policy

Effective date: 24 October 2026

VideoCaps (“we”, “us”) is an iPhone app that writes captions from the speech in your videos and burns them into the video. This policy explains what VideoCaps collects, why, and what you can do about it. Questions: support@videocaps.app.

The short version

• Your videos stay on your iPhone. To write captions, VideoCaps sends only the audio track of the clip to our server. Editing and exporting happen on your device.
• You need an account, so we can count your caption minutes and give you the plan you paid for.
• We delete the audio automatically 30 days after upload. The captions we made from it stay with your account until you delete your account, which removes everything at once.
• We don’t sell your data, we don’t show ads, and we don’t track you across other apps or websites.

1. What stays on your device

These are stored only on your iPhone:

• your videos and the projects you edit;
• your edits, caption styles, text, stickers and other layers;
• your brand kit logo and settings.

VideoCaps asks for access to Photos to open your clips and to save the finished video. It doesn’t upload your photo library or your videos.

2. Account

You sign in with Apple, Google or an email address. We store:

• your email address (with Sign in with Apple, this can be Apple’s private relay address);
• your name, if your sign-in provider shares it;
• an account identifier, and the identifier your sign-in provider gives us;
• a securely hashed password, if you sign up with email;
• when the account was created and last signed in;
• your plan (Free or Pro) and when a subscription ends.

3. Captions: what is uploaded and how long we keep it

What is uploaded. When you make captions, VideoCaps extracts the audio track from the clip, compresses it on your iPhone and uploads that audio file to our server. The video itself is never uploaded.

What we do with it. Our transcription service turns the speech into text, with the timing of each word. The text, word timings, detected language and the clip’s length are saved with your account, and the app downloads them to build your captions.

How long we keep it.

• The uploaded audio file is deleted automatically 30 days after it was uploaded. The transcript is kept, linked to your account, until you delete your account.
• While a clip is being transcribed, the transcription service makes a temporary copy of the audio. It deletes that copy when the job finishes. A copy of the finished transcript is kept in its short-term cache for up to one hour.
• When you delete your account, we delete your audio files and transcripts straight away (section 9).

On-device fallback. If our server can’t be reached, VideoCaps can write captions on your iPhone instead. It downloads a speech model once for this, and then nothing is uploaded.

Usage limits. We count how many seconds of audio you transcribe each calendar month, to apply your plan’s monthly minutes.

4. Purchases

Apple processes all payments, and we never see your payment details. A subscription service provider manages subscriptions for us. When you buy or restore VideoCaps Pro, it receives your purchase history from Apple and your account identifier, so your plan follows you to a new iPhone.

5. Diagnostics and usage statistics

We use an analytics and crash-reporting service:

• Analytics records events such as “captions created”, “a style was chosen” or “a video was exported”, with details like the caption language, clip length, resolution and frame rate, and your account identifier.
• Crash reports include the device model, iOS version and the state of the app when it crashed.

These events never include your video, your audio or the text of your captions. The provider processes this data for us under its data processing terms.

Export statistics. When you export, the app also sends our server a technical summary: the device model, iOS and app version, the video’s length, size, resolution, codec and bitrate, the number of captions and words, the caption language and how long the export took. We use it to make exports faster and more reliable.

Security logs. Our server records the IP address and device details of requests that create or change a transcription, to detect abuse.

6. Where your data is stored

Our servers are rented from hosting providers in the United Kingdom (accounts and transcripts) and Germany (uploaded audio and the transcription service). If you live outside these countries, your data is transferred there. Germany is in the EU, and the European Commission recognises the United Kingdom as protecting personal data adequately.

7. Legal bases (EEA and UK users)

We process your data:

• to provide the app and the captions you ask for (performance of a contract);
• to keep the service working, secure and free of abuse, and to fix bugs (legitimate interests);
• to meet legal obligations, such as tax records of purchases.

8. Your rights

You can:

• access, correct, export or delete your data;
• object to or restrict processing;
• complain to your data protection authority.

Write to support@videocaps.app for anything except deletion, which you can do in the app. We answer within 30 days, and on request we name the service providers mentioned in this policy.

9. Deleting your account

In the app, open Settings → Account → Delete Account. When you confirm, we immediately delete:

• your account and sign-in details;
• your uploaded audio files and transcripts;
• your usage records.

Security logs and export statistics are kept, but with your account identifier, IP address and device details removed, so they no longer identify you.

Deleting your account doesn’t cancel a subscription. Cancel it on your iPhone in Settings → your name → Subscriptions. Uninstalling VideoCaps removes your projects from the device.

10. Children

VideoCaps is not directed to children under 13 (or the minimum age in your country), and we don’t knowingly collect their personal data.

11. Changes

If this policy changes in a way that matters, we’ll say so in the app before the change takes effect. The current version is always at https://videocaps.app/privacy.

12. Contact

Write to support@videocaps.app.