Support

Write to support@videocaps.app. Tell us your iPhone model and iOS version, and attach the clip if a saved video looks wrong. We usually answer within a day.

Captions

Captions take a while to appear

VideoCaps uploads the clip’s audio and waits for the transcript. A long clip or a slow connection takes longer. If our server can’t be reached, the app can write captions on the iPhone instead, after a one-time model download.

A word is wrong

Tap the word in the editor to fix it. Words the transcription wasn’t sure about are marked, so you can review them first.

The language is wrong

Choose the language for the video before you make captions. Pick Mixed when the speaker switches between Ukrainian and English.

Ukrainian letters look different from the style

Some display fonts have no Cyrillic letters. VideoCaps then uses the closest font that has them, in the editor and in the saved video alike.

Caption minutes

The free plan has 10 minutes of captions a month, and Pro has 10 hours. Minutes count the audio that was transcribed, and reset on the 1st of each month. A transcription that fails isn’t counted. When minutes run out, you can still edit and export the videos you have.

Exports

Where is my video?

In Photos. After saving you can also share it, save it to Files, or share the captions as an .srt file.

The saved video looks different from the editor

It shouldn’t, so we want to see it. Send us the clip and a screenshot of the editor.

Account

You sign in with Apple, Google or email. Your videos and projects stay on your iPhone; the account holds your plan and caption minutes.

Deleting your account

In the app, go to Settings › Account › Delete Account. Your account, uploaded audio and transcripts are deleted from our servers right away. Projects on your iPhone stay until you delete the app. Deleting your account doesn’t cancel a subscription.

Subscriptions

Payments go through your Apple Account. To cancel or change a plan, open Settings on your iPhone, tap your name, then Subscriptions. For a refund, use reportaproblem.apple.com; Apple handles refunds, not us. On a new iPhone, sign in to the same account and tap Restore on the Pro screen.